‘You Are Mitie!’ is an innovative digital learning solution developed in partnership with Mitie to deliver a new high-quality customer service training framework across the company’s 68,000-strong workforce.

It aimed to change the minds of many employees who didn’t recognise how their behaviour can affect clients’ customers and employees, and it’s been a huge success, helping Mitie reach more people more quickly and effectively than more traditional learning methods and with minimal operational impact.

Award(s) received:

• Globee Business Awards 2023 – Gold, Achievement in Customer Service & Support Communication
• Globee Business Awards 2023 – Gold, Achievement in Use of Video for Learning
• Brandon Hall Group Excellence Awards 2023 – Bronze, ‘Best Use of Video for Learning’