Special Assistance Heathrow

Heathrow wanted a film that would help travellers in need of special assistance feel able to prepare for their journey through Heathrow in advance of arriving at the airport. 

It needed to reflect Heathrow’s vision of ‘giving passengers the best airport service in the world’ – and to show the ways in which the organisation enables passengers to prepare for travel.

We shaped the film’s narrative around customers with different access requirements to shape stories in the script, and the featured cast comprises a cross-section of customers with different special assistance needs.