Mitie sought to elevate its customer service standards, and our solution became central to a company-wide initiative centred on the belief that people make service exceptional.

We developed a tailored Customer Service framework – Show up; Step up; Stand out – using powerful storytelling, authentic interviews, realistic scenarios, and a relatable video guide.

The impact was profound. Employees embraced the framework, made thousands of personal commitments, and achieved outstanding NPS scores. This wasn’t just training; it inspired action and delivered results.

Awards won:

Globee Business Excellence Awards – GOLD – Achievement in Customer Service & Support Communication

Globee Business Excellence Awards – GOLD – Achievement in Use of Video for Learning

Learning Excellence Awards – GOLD – Customer Service

Learning Technology Awards – SILVER – Excellence in the Design of Learning Content, Commercial Sector (UK)

Learning Technology Awards – SILVER – Best Learning Technologies Project, Commercial Sector (UK)

Brandon Hall HCM Awards – BRONZE – Best Use of Video for Learning